Grievance Redressal
How to raise and escalate a concern about the Medwice corporate website.
1. Raise a concern
Email grievance@medwice.com with your name, preferred contact details, a clear description of the concern, the relevant page or communication, and the outcome you are seeking. Share only the minimum information needed. Do not send passwords, full payment details, prescriptions, or unrelated medical records.
2. What happens next
We will aim to acknowledge a grievance within two business days, assess which team or product is responsible, and provide a substantive response or status update within the timeframe required by applicable law. Complex matters may take longer, in which case we will explain the next step where reasonably possible.
3. Product grievances
A concern about a QuickDoze order, consultation, lab booking, or product account should first use the support or grievance channel published inside QuickDoze. If you contact Medwice, we may route the concern to the responsible product team or service provider.
4. Contact and escalation
Grievance concerns about this corporate website may be escalated to grievance@medwice.com. Include enough information for us to identify the issue and respond, but do not send passwords, payment credentials, prescriptions, or unrelated medical records.
5. External rights
This process does not prevent you from using any regulator, consumer forum, court, or other remedy available under applicable law.